Terms of Service

These Terms of Service (the "Terms") govern your access to and use of QuantCX, including our website, dashboard, AI agents, helpdesk, widgets, APIs and related services (together, the "Service"). The Service is provided by [Legal entity name] ("QuantCX", "we", "us").

By creating an account, accepting these Terms or using the Service, you agree to them. If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation, and "you" refers to it.

QuantCX lets you build AI agents trained on your own knowledge, deploy them on channels such as a website chat bubble, help page, email and messaging apps, and hand conversations to your team in a shared helpdesk.

We may improve, change or remove features over time. If we remove a feature you pay for in a way that materially reduces the Service, we will give you reasonable notice where practical.

• You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account.
• Workspace owners control who can join a workspace, their roles and permissions, and the data inside it.
• You must be at least 18 years old and able to form a binding contract to use the Service.
• Tell us promptly if you suspect unauthorised access to your account.

You agree not to use the Service to:

• break any law, or infringe anyone's intellectual property, privacy or other rights;
• send spam, deceive people, or impersonate anyone, including by presenting an AI agent as a human where the law requires disclosure;
• distribute malware, probe or disrupt our systems, or bypass usage limits or security measures;
• build a competing product by copying the Service, or scrape it beyond normal use;
• generate content that is unlawful, harassing, hateful, sexually exploitative or that promotes violence;
• give regulated advice (for example financial, legal or medical advice) through an AI agent without the licences, disclosures and human oversight your jurisdiction requires.

AI agents generate answers automatically from your instructions and knowledge sources. Output can be inaccurate, incomplete or out of date. You are responsible for configuring your agents, reviewing their behaviour, and deciding when a conversation must be escalated to a human.

You are responsible for how you use AI output with your own customers, including any disclosures that AI is being used. Features such as persona names and the "Label personas as AI" setting help with this, but you remain responsible for complying with the rules that apply to you.

You keep all rights to the content you upload or create in the Service, including knowledge sources, instructions, conversations, tickets and contact data ("Customer Data"). You give us a limited licence to host, process and display Customer Data only to provide, secure and support the Service for you.

We do not use Customer Data to train general-purpose AI models. Where we process personal data on your behalf, we act as your processor as described in our Privacy Policy and any data processing agreement between us.

You confirm that you have the rights and legal bases needed to give us Customer Data, including personal data of your end users.

The Service can connect to third-party services such as messaging platforms, e-commerce stores, CRMs and payment providers. Your use of those services is governed by their own terms. When you connect an integration, you authorise us to exchange data with it as needed to run the features you enable. We are not responsible for third-party services.

• Paid plans are billed in advance for each billing period, as shown when you subscribe. Usage beyond your plan (for example message credits) may be billed as described on the pricing page.
• Free trials last for the period shown. Unless you cancel before the trial ends, the plan you chose continues on a paid basis.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except where the law requires otherwise.
• Prices exclude taxes unless stated. We may change prices with at least 30 days' notice before your next renewal.

We own the Service, including its software, design and brand. Apart from the rights expressly granted in these Terms, no rights are transferred to you. If you send us feedback, we may use it without obligation to you.

Each party will protect the other's non-public information with reasonable care and use it only to perform under these Terms. This does not apply to information that is public, already known, independently developed or lawfully received from someone else.

We aim to keep the Service available and secure, but it may occasionally be interrupted for maintenance, updates or reasons outside our control. Support is provided through the channels described in the dashboard.

We may suspend or terminate access if you materially breach these Terms, fail to pay, or if your use creates a security or legal risk, giving notice where reasonable. You may stop using the Service and delete your workspace at any time.

After termination you can export Customer Data for 30 days, after which we delete it in line with our retention practices, unless the law requires us to keep it.

The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that AI output will be accurate or error-free.

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Each party's total liability arising from these Terms is limited to the fees you paid us in the 12 months before the claim. These limits do not apply to liability that cannot be limited by law.

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of law.

We may update these Terms. If a change is material, we will notify workspace owners by email or in the dashboard at least 30 days before it takes effect. Continued use after that date means you accept the updated Terms.

These Terms are governed by [Governing law and courts], without regard to conflict-of-law rules.

[Legal entity name], [Registered address]. Email: [Legal contact email].